導語：酒(jiu)店員工流失原因與(yu)對(dui)策分析(xi)一文(wen)來(lai)源于網友上(shang)傳，不(bu)代(dai)表(biao)本(ben)站觀(guan)點(dian)，若需要(yao)原創(chuang)文(wen)章可咨詢客服老師，歡迎參考。

摘要：酒店行業是最關注人的感受的一個行業，這里不應該只是針對于他們的顧客，對于服務這些賓客的員工感受同等重要，員工在與賓客交流和接觸的過程中決定著賓客體驗好壞，直接聯系著企業的生產經營，并且核心員工對于企業是難以被代替的，他們所創造的價值也是巨大的，然而隨著酒店人才市場需求日益增大、地區的差異擴大、企業內部的實力、人才需求的匱乏、社會競爭的加劇，導致核心員工的流失率越來越大。這也成為飯店管理者最為關注的問題之一。針對于員工的流失，本文在對名詞概念的解釋、員工流失原因分析、市場內外(wai)部環境的(de)基礎上、討論企業想把員(yuan)工(gong)留住的(de)關(guan)鍵在于企業能打造自身品牌力(li)，通過多方面的(de)措施將自身建(jian)設為(wei)(wei)一個員(yuan)工(gong)滿意的(de)并愿意為(wei)(wei)之付(fu)出的(de)企業。并且希望對于人(ren)力(li)資源管理(li)的(de)研(yan)究(jiu)可以提供(gong)一定的(de)參考意義。

關鍵詞：酒店員工(gong)；忠(zhong)誠度(du)；流失率；流失原因(yin)；員工(gong)滿意度(du)

一、研究酒店員工流失的目的和意義

1.問題提出飯店員工流失是指通過主動或非主動結束與飯店的勞動關系，飯店員工主動流失是指員工主動離開所工作的飯店，也就是我們現在經常所說的跳槽。飯店員工流失已經成為一種普遍存在的行業現象。而員工流失率就是在統計期內離職員工占單位員工總數的比例。根據行業內公式-員工流失率=員工流失人數/（期初員工人數+本期增加員工人數）*100%；在2012年亞太人力資源協會在一套針對員工流失率的統計分析中定義10%-15%算是目前的一個合理范圍，根據最新星級酒店的調查報告，國內超過此數據的酒店占比40%，研究數據表明酒店業在近些年員工平均流失率為24.27%，已經接近了2.5倍，而且此比例在逐年遞增，表明國內酒店員工流失問題的非正常性，更加值得注意的是流失率中占比大多是主動流失員工，因此員工的主動流失成為困擾現今酒店行業的不可忽視的問題。例如服務質量下降，流失客源，崗位空缺導致員工工作強度增加，補充空缺所需人力資源招聘成本整體提高，酒店行業流失率的不斷增加，已經成為妨礙酒店經營發展的重點因素之一，同時也是難點問題，應引起旅游管理研究領域的重視。2.研究意義飯店業的核心產品—人。正因如此，優秀員工是酒店的靈魂。隨著市場競爭日益激烈化，部分獨具慧眼的管理者發現，技術、產品創新、硬件提高等傳統的競爭優勢正在被優秀員工所代替，并且慢慢成為了核心競爭力。但還沒有找到有效抑制員工流失的辦法，因此了解酒店員工流失現狀，揭示員工流失對飯店的影響，并發現及尋找有效對策成為本文(wen)的(de)研究(jiu)方(fang)向。3.論(lun)文(wen)視角(jiao)本文(wen)在酒店(dian)(dian)(dian)管理(li)的(de)立場上，從(cong)管理(li)學角(jiao)度(du)，探討因培訓(xun)、晉升、薪酬等(deng)相關制(zhi)度(du)而(er)導(dao)致(zhi)的(de)飯店(dian)(dian)(dian)員工主動流(liu)失(shi)，提(ti)出相對于(yu)對策。通過適當調整酒店(dian)(dian)(dian)內的(de)可控因素，適當減(jian)少及(ji)控制(zhi)員工流(liu)失(shi)。尤其(qi)是酒店(dian)(dian)(dian)內部(bu)的(de)核心員工和優質(zhi)員工保證從(cong)長遠的(de)運營(ying)管理(li)中有利于(yu)酒店(dian)(dian)(dian)的(de)發展。

二、中小型酒店員工流失現象及特點

1.酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)高流(liu)(liu)(liu)失(shi)(shi)率問(wen)題現(xian)(xian)(xian)狀(zhuang)(zhuang)我們(men)發(fa)現(xian)(xian)(xian)了(le)(le)(le)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)個(ge)(ge)需(xu)要(yao)(yao)引起重視(shi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)現(xian)(xian)(xian)狀(zhuang)(zhuang)——酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)人(ren)才的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)匱乏(fa)，不(bu)論是(shi)(shi)(shi)(shi)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)內(nei)現(xian)(xian)(xian)有(you)(you)人(ren)才還是(shi)(shi)(shi)(shi)人(ren)才儲備都存在(zai)(zai)(zai)(zai)大(da)(da)(da)(da)量(liang)缺(que)口。現(xian)(xian)(xian)實問(wen)題是(shi)(shi)(shi)(shi)目(mu)前酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)行(xing)(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)跳(tiao)槽現(xian)(xian)(xian)象比(bi)(bi)較(jiao)普(pu)遍(bian)，而(er)(er)且也會(hui)(hui)(hui)被其(qi)(qi)(qi)他(ta)(ta)(ta)行(xing)(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)挖走(zou)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)部(bu)分人(ren)才。一(yi)(yi)(yi)(yi)(yi)(yi)(yi)方(fang)面(mian)，酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)為了(le)(le)(le)保(bao)證賓客的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)滿(man)意度(du)需(xu)要(yao)(yao)大(da)(da)(da)(da)量(liang)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)完成(cheng)整體(ti)(ti)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)服(fu)(fu)(fu)務(wu)(wu)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)。其(qi)(qi)(qi)次(ci)，酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)辛(xin)苦培(pei)訓(xun)歷(li)練出(chu)來(lai)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)正(zheng)式工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)無法(fa)留住，人(ren)才流(liu)(liu)(liu)失(shi)(shi)嚴重。2.酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)流(liu)(liu)(liu)失(shi)(shi)特點（1）酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)流(liu)(liu)(liu)失(shi)(shi)結合(he)別(bie)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)行(xing)(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)相(xiang)(xiang)比(bi)(bi)有(you)(you)以下(xia)特點酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)行(xing)(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)流(liu)(liu)(liu)失(shi)(shi)普(pu)遍(bian)比(bi)(bi)較(jiao)高。受多方(fang)面(mian)因(yin)(yin)素影(ying)響，包括(kuo)：①酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)行(xing)(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)相(xiang)(xiang)關技能(neng)容易(yi)滲(shen)透到(dao)(dao)其(qi)(qi)(qi)他(ta)(ta)(ta)行(xing)(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)，因(yin)(yin)此(ci)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)較(jiao)容易(yi)轉到(dao)(dao)其(qi)(qi)(qi)他(ta)(ta)(ta)相(xiang)(xiang)關服(fu)(fu)(fu)務(wu)(wu)行(xing)(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)。②酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)行(xing)(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)存在(zai)(zai)(zai)(zai)部(bu)分簡單工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)種且不(bu)要(yao)(yao)求(qiu)經(jing)驗(yan)(yan)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)崗位(wei)，因(yin)(yin)此(ci)臨時(shi)及(ji)過渡的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)占一(yi)(yi)(yi)(yi)(yi)(yi)(yi)定(ding)比(bi)(bi)例。③酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)性質有(you)(you)別(bie)于(yu)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)般非(fei)特殊行(xing)(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)，例如(ru)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)時(shi)間長，工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)時(shi)間不(bu)規(gui)律(lv)，無法(fa)選(xuan)擇(ze)在(zai)(zai)(zai)(zai)正(zheng)常公休日休息，因(yin)(yin)此(ci)影(ying)響員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)正(zheng)常生活。④在(zai)(zai)(zai)(zai)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)受到(dao)(dao)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)定(ding)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)不(bu)理(li)解(jie)(jie)，對(dui)服(fu)(fu)(fu)務(wu)(wu)行(xing)(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)有(you)(you)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)定(ding)誤(wu)解(jie)(jie)。（2）酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)存在(zai)(zai)(zai)(zai)集體(ti)(ti)流(liu)(liu)(liu)失(shi)(shi)現(xian)(xian)(xian)象酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)行(xing)(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)在(zai)(zai)(zai)(zai)擴(kuo)張(zhang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)階段尤(you)其(qi)(qi)(qi)會(hui)(hui)(hui)產生集體(ti)(ti)流(liu)(liu)(liu)失(shi)(shi)情況，具體(ti)(ti)體(ti)(ti)現(xian)(xian)(xian)新(xin)(xin)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)在(zai)(zai)(zai)(zai)開(kai)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)前期會(hui)(hui)(hui)挖走(zou)某酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)位(wei)或若(ruo)干(gan)位(wei)高層(ceng)(ceng)管(guan)(guan)(guan)理(li)者，而(er)(er)高層(ceng)(ceng)管(guan)(guan)(guan)理(li)者的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)離開(kai)會(hui)(hui)(hui)隨之(zhi)帶(dai)(dai)走(zou)麾(hui)下(xia)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)中(zhong)層(ceng)(ceng)管(guan)(guan)(guan)理(li)者及(ji)相(xiang)(xiang)關骨干(gan)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)，幫助其(qi)(qi)(qi)穩(wen)定(ding)他(ta)(ta)(ta)們(men)所管(guan)(guan)(guan)理(li)之(zhi)新(xin)(xin)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)運(yun)營(ying)。此(ci)現(xian)(xian)(xian)象尤(you)其(qi)(qi)(qi)在(zai)(zai)(zai)(zai)新(xin)(xin)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)開(kai)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)前后(hou)，周邊(bian)同行(xing)(xing)(xing)(xing)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)會(hui)(hui)(hui)有(you)(you)很大(da)(da)(da)(da)風險(xian)經(jing)歷(li)人(ren)才流(liu)(liu)(liu)失(shi)(shi)。因(yin)(yin)為個(ge)(ge)別(bie)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)會(hui)(hui)(hui)用相(xiang)(xiang)對(dui)較(jiao)快(kuai)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)辦(ban)法(fa)吸(xi)引及(ji)挖掘其(qi)(qi)(qi)他(ta)(ta)(ta)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)——高于(yu)這(zhe)(zhe)些員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)原(yuan)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)資(zi)。這(zhe)(zhe)樣(yang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)現(xian)(xian)(xian)象體(ti)(ti)現(xian)(xian)(xian)了(le)(le)(le)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)行(xing)(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)競(jing)爭(zheng)(zheng)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)亂象，從(cong)另一(yi)(yi)(yi)(yi)(yi)(yi)(yi)個(ge)(ge)角度(du)解(jie)(jie)釋(shi)，在(zai)(zai)(zai)(zai)這(zhe)(zhe)個(ge)(ge)利(li)益驅使的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)時(shi)代，酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)是(shi)(shi)(shi)(shi)歡迎接(jie)收這(zhe)(zhe)些集體(ti)(ti)跳(tiao)槽者，甚至酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)在(zai)(zai)(zai)(zai)開(kai)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)前招聘酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)高層(ceng)(ceng)管(guan)(guan)(guan)理(li)者時(shi)鼓勵他(ta)(ta)(ta)們(men)能(neng)夠直(zhi)接(jie)將他(ta)(ta)(ta)們(men)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)團隊(dui)帶(dai)(dai)來(lai)而(er)(er)這(zhe)(zhe)個(ge)(ge)也成(cheng)為一(yi)(yi)(yi)(yi)(yi)(yi)(yi)個(ge)(ge)有(you)(you)力的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)應(ying)聘競(jing)爭(zheng)(zheng)力，因(yin)(yin)為他(ta)(ta)(ta)們(men)所帶(dai)(dai)來(lai)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)團隊(dui)有(you)(you)豐(feng)富(fu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)經(jing)驗(yan)(yan)及(ji)嫻熟的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)職業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)技能(neng)。酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)減少了(le)(le)(le)大(da)(da)(da)(da)量(liang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)成(cheng)本，并在(zai)(zai)(zai)(zai)開(kai)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)初期能(neng)保(bao)證一(yi)(yi)(yi)(yi)(yi)(yi)(yi)定(ding)水準的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)服(fu)(fu)(fu)務(wu)(wu)質量(liang)。但另一(yi)(yi)(yi)(yi)(yi)(yi)(yi)層(ceng)(ceng)面(mian)這(zhe)(zhe)樣(yang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)集體(ti)(ti)跳(tiao)槽加(jia)劇了(le)(le)(le)行(xing)(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)間的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)非(fei)正(zheng)常人(ren)才競(jing)爭(zheng)(zheng)，而(er)(er)對(dui)于(yu)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)來(lai)講過快(kuai)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)資(zi)增幅也對(dui)于(yu)其(qi)(qi)(qi)長期的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)職業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)規(gui)劃(hua)起到(dao)(dao)了(le)(le)(le)負(fu)面(mian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)作(zuo)(zuo)用造(zao)成(cheng)其(qi)(qi)(qi)無法(fa)科學(xue)合(he)理(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)計劃(hua)未來(lai)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)晉升。（3）學(xue)歷(li)導致酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)流(liu)(liu)(liu)失(shi)(shi)現(xian)(xian)(xian)象酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)想(xiang)(xiang)(xiang)要(yao)(yao)往更高的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)職位(wei)發(fa)展(zhan)必(bi)要(yao)(yao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)技能(neng)和(he)管(guan)(guan)(guan)理(li)能(neng)力是(shi)(shi)(shi)(shi)必(bi)需(xu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)但也要(yao)(yao)結合(he)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)定(ding)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)學(xue)歷(li)提(ti)升才能(neng)符合(he)現(xian)(xian)(xian)代酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)行(xing)(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)要(yao)(yao)求(qiu)。因(yin)(yin)此(ci)年輕員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)們(men)在(zai)(zai)(zai)(zai)畢業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)后(hou)經(jing)過了(le)(le)(le)1年-3年的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)后(hou)會(hui)(hui)(hui)有(you)(you)很大(da)(da)(da)(da)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)部(bu)分會(hui)(hui)(hui)選(xuan)擇(ze)繼(ji)續(xu)(xu)深造(zao)，員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)為了(le)(le)(le)專注地繼(ji)續(xu)(xu)深造(zao)學(xue)習大(da)(da)(da)(da)多選(xuan)擇(ze)脫產的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)繼(ji)續(xu)(xu)教育(yu)。員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)經(jing)過2年-4年的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)學(xue)習中(zhong)，思想(xiang)(xiang)(xiang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)成(cheng)長和(he)社會(hui)(hui)(hui)環境發(fa)展(zhan)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)影(ying)響會(hui)(hui)(hui)給自己規(gui)劃(hua)新(xin)(xin)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)人(ren)生軌跡和(he)建立新(xin)(xin)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)職業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)目(mu)標，而(er)(er)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)行(xing)(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)和(he)其(qi)(qi)(qi)他(ta)(ta)(ta)行(xing)(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)比(bi)(bi)尤(you)其(qi)(qi)(qi)在(zai)(zai)(zai)(zai)現(xian)(xian)(xian)階段的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)經(jing)濟飛速(su)發(fa)展(zhan)所衍生出(chu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)新(xin)(xin)興行(xing)(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)及(ji)人(ren)們(men)對(dui)自身價值(zhi)和(he)大(da)(da)(da)(da)膽追逐理(li)想(xiang)(xiang)(xiang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)開(kai)放思想(xiang)(xiang)(xiang)慢慢解(jie)(jie)放的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)趨(qu)勢中(zhong)缺(que)乏(fa)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)定(ding)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)行(xing)(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)忠(zhong)誠(cheng)度(du)。（4）酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)向(xiang)其(qi)(qi)(qi)他(ta)(ta)(ta)行(xing)(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)流(liu)(liu)(liu)失(shi)(shi)普(pu)遍(bian)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)對(dui)外(wai)其(qi)(qi)(qi)它行(xing)(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)流(liu)(liu)(liu)失(shi)(shi)分為三(san)個(ge)(ge)方(fang)向(xiang)。第(di)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)，酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)打造(zao)了(le)(le)(le)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)批(pi)形象好、高學(xue)歷(li)、工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)能(neng)力強等(deng)多方(fang)面(mian)突出(chu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)，這(zhe)(zhe)類(lei)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)尤(you)其(qi)(qi)(qi)受外(wai)企公司的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)青睞，這(zhe)(zhe)是(shi)(shi)(shi)(shi)其(qi)(qi)(qi)中(zhong)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)類(lei)流(liu)(liu)(liu)失(shi)(shi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)。第(di)二，旅游業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)門類(lei)廣包羅(luo)萬象，其(qi)(qi)(qi)中(zhong)所提(ti)供的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)崗位(wei)不(bu)管(guan)(guan)(guan)是(shi)(shi)(shi)(shi)從(cong)薪資(zi)待(dai)遇或工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)新(xin)(xin)鮮度(du)都會(hui)(hui)(hui)為酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)降低(di)門檻吸(xi)引其(qi)(qi)(qi)到(dao)(dao)來(lai)，這(zhe)(zhe)便(bian)是(shi)(shi)(shi)(shi)從(cong)旅游這(zhe)(zhe)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)大(da)(da)(da)(da)類(lei)層(ceng)(ceng)面(mian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)同行(xing)(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)競(jing)爭(zheng)(zheng)。第(di)三(san)，因(yin)(yin)為酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)體(ti)(ti)現(xian)(xian)(xian)了(le)(le)(le)服(fu)(fu)(fu)務(wu)(wu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)高端(duan)和(he)極致，而(er)(er)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)些與飯店(dian)(dian)(dian)(dian)(dian)(dian)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)務(wu)(wu)相(xiang)(xiang)近體(ti)(ti)現(xian)(xian)(xian)服(fu)(fu)(fu)務(wu)(wu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)也看中(zhong)了(le)(le)(le)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)出(chu)來(lai)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)人(ren)才，類(lei)似房地產、奢侈品等(deng)行(xing)(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)(ye)也在(zai)(zai)(zai)(zai)大(da)(da)(da)(da)量(liang)吸(xi)引著酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)，這(zhe)(zhe)類(lei)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)流(liu)(liu)(liu)失(shi)(shi)屬(shu)于(yu)在(zai)(zai)(zai)(zai)服(fu)(fu)(fu)務(wu)(wu)這(zhe)(zhe)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)共通(tong)性的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)基礎上的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)流(liu)(liu)(liu)失(shi)(shi)。

三、員工流失的影響

員(yuan)工(gong)(gong)流失的(de)(de)影(ying)響不(bu)光對組(zu)織(zhi)而(er)言會付(fu)出(chu)大量成(cheng)本(ben)(ben)(ben)，而(er)對于其他(ta)員(yuan)工(gong)(gong)而(er)言也有一定(ding)的(de)(de)負面影(ying)響。1.對組(zu)織(zhi)來說(shuo)所付(fu)出(chu)的(de)(de)成(cheng)本(ben)(ben)(ben)（1）組(zu)織(zhi)及(ji)(ji)參加社會招聘(pin)會，場(chang)地布置(zhi)或外出(chu)差(cha)旅及(ji)(ji)入場(chang)費(fei)(fei)以(yi)及(ji)(ji)相(xiang)關招聘(pin)廣告推廣費(fei)(fei)用。（2）新員(yuan)工(gong)(gong)面試、考察、評估決(jue)策等相(xiang)關的(de)(de)管理(li)成(cheng)本(ben)(ben)(ben)。（3）新員(yuan)工(gong)(gong)入職(zhi)培訓(xun)、在職(zhi)培訓(xun)、專人引導等一系列管理(li)成(cheng)本(ben)(ben)(ben)以(yi)及(ji)(ji)為培訓(xun)新員(yuan)工(gong)(gong)而(er)使(shi)部分員(yuan)工(gong)(gong)降(jiang)低(di)生(sheng)產(chan)效率(lv)的(de)(de)成(cheng)本(ben)(ben)(ben)。2.員(yuan)工(gong)(gong)流失造成(cheng)職(zhi)位(wei)空缺時所體現出(chu)的(de)(de)勞動力下(xia)降(jiang)等生(sheng)產(chan)成(cheng)本(ben)(ben)(ben)對于其他(ta)員(yuan)工(gong)(gong)的(de)(de)影(ying)響（1）損失工(gong)(gong)作中(zhong)默契的(de)(de)搭檔，團隊凝聚力下(xia)降(jiang)。（2）接替(ti)者到位(wei)前的(de)(de)工(gong)(gong)作負擔加重(zhong)，工(gong)(gong)作滿意度下(xia)降(jiang)。（3）受尋找新機遇的(de)(de)離職(zhi)者影(ying)響，對酒店(dian)忠(zhong)誠度下(xia)降(jiang)。

四、酒店員工離職原因分析

本文中(zhong)(zhong)(zhong)會(hui)運用前人(ren)(ren)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)研(yan)究(jiu)成(cheng)果，結合(he)對(dui)行(xing)(xing)(xing)業(ye)(ye)(ye)已有的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)相(xiang)(xiang)關(guan)(guan)(guan)(guan)結論(lun)和(he)現(xian)實情(qing)況，將酒(jiu)(jiu)店(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)離(li)職(zhi)因素(su)(su)(su)總(zong)結為(wei)三個(ge)(ge)層面(mian)。即環(huan)境(jing)因素(su)(su)(su)、組(zu)(zu)(zu)織(zhi)因素(su)(su)(su)和(he)個(ge)(ge)人(ren)(ren)因素(su)(su)(su)。1.環(huan)境(jing)因素(su)(su)(su)（1）相(xiang)(xiang)關(guan)(guan)(guan)(guan)政策國家(jia)(jia)鼓勵人(ren)(ren)才(cai)流(liu)動的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)政策從(cong)而(er)提高(gao)人(ren)(ren)力(li)資源在(zai)(zai)(zai)全社會(hui)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)配置效(xiao)率。并且對(dui)旅游業(ye)(ye)(ye)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)支持使(shi)得(de)行(xing)(xing)(xing)業(ye)(ye)(ye)不斷擴大，酒(jiu)(jiu)店(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)可(ke)以在(zai)(zai)(zai)業(ye)(ye)(ye)界(jie)獲得(de)更(geng)多更(geng)廣的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)發展。（2）經濟環(huan)境(jing)國家(jia)(jia)整體(ti)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)經濟環(huan)境(jing)直接影響(xiang)(xiang)(xiang)到(dao)勞動力(li)市(shi)場(chang)、就(jiu)業(ye)(ye)(ye)形(xing)式和(he)行(xing)(xing)(xing)業(ye)(ye)(ye)發展。當(dang)勞動力(li)市(shi)場(chang)有更(geng)多的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)作機會(hui)時，員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)易對(dui)現(xian)有工(gong)(gong)(gong)(gong)作產(chan)生(sheng)不滿，從(cong)而(er)有可(ke)能(neng)產(chan)生(sheng)離(li)職(zhi)意(yi)向(xiang)。（3）社會(hui)價值(zhi)觀念在(zai)(zai)(zai)傳(chuan)統(tong)觀念下(xia)，酒(jiu)(jiu)店(dian)(dian)行(xing)(xing)(xing)業(ye)(ye)(ye)被貼上了(le)一些偏見的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)標(biao)(biao)簽(qian)，比(bi)如：青(qing)春飯，低人(ren)(ren)一等(deng)，從(cong)而(er)降低了(le)在(zai)(zai)(zai)酒(jiu)(jiu)店(dian)(dian)工(gong)(gong)(gong)(gong)作的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)榮譽感(gan)。因此也(ye)(ye)成(cheng)為(wei)了(le)酒(jiu)(jiu)店(dian)(dian)行(xing)(xing)(xing)業(ye)(ye)(ye)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)離(li)職(zhi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)其(qi)中(zhong)(zhong)(zhong)一個(ge)(ge)因素(su)(su)(su)。2.組(zu)(zu)(zu)織(zhi)因素(su)(su)(su)從(cong)酒(jiu)(jiu)店(dian)(dian)組(zu)(zu)(zu)織(zhi)內(nei)部的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)視角來看(kan)，員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)流(liu)失(shi)體(ti)現(xian)在(zai)(zai)(zai)與工(gong)(gong)(gong)(gong)作相(xiang)(xiang)關(guan)(guan)(guan)(guan)和(he)與管(guan)理(li)相(xiang)(xiang)關(guan)(guan)(guan)(guan)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)兩(liang)方(fang)面(mian)因素(su)(su)(su)。（1）與工(gong)(gong)(gong)(gong)作相(xiang)(xiang)關(guan)(guan)(guan)(guan)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)因素(su)(su)(su)①工(gong)(gong)(gong)(gong)作性(xing)質(zhi)酒(jiu)(jiu)店(dian)(dian)行(xing)(xing)(xing)業(ye)(ye)(ye)一些特(te)殊工(gong)(gong)(gong)(gong)作要(yao)求（在(zai)(zai)(zai)前文提到(dao)過）；②工(gong)(gong)(gong)(gong)作壓力(li)Lazarus在(zai)(zai)(zai)1984年指出壓力(li)是“當(dang)人(ren)(ren)們認為(wei)環(huan)境(jing)條件超出心理(li)資源所能(neng)正確(que)處(chu)理(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)范圍(wei)時所產(chan)生(sheng)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)焦(jiao)慮(lv)和(he)緊張感(gan)。”不可(ke)否(fou)認兩(liang)者間(jian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)關(guan)(guan)(guan)(guan)系(xi)(xi)③工(gong)(gong)(gong)(gong)作任務多樣性(xing)工(gong)(gong)(gong)(gong)作內(nei)容單一重復所產(chan)生(sheng)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)職(zhi)業(ye)(ye)(ye)倦怠感(gan)影響(xiang)(xiang)(xiang)著員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)離(li)職(zhi)意(yi)向(xiang)。④工(gong)(gong)(gong)(gong)作環(huan)境(jing)人(ren)(ren)際關(guan)(guan)(guan)(guan)系(xi)(xi)，即同事間(jian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)合(he)作關(guan)(guan)(guan)(guan)系(xi)(xi)，領導給(gei)予的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)肯(ken)定(ding)(ding)、指導及信任等(deng)這些都是影響(xiang)(xiang)(xiang)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)離(li)職(zhi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)重要(yao)因素(su)(su)(su)。（2）與組(zu)(zu)(zu)織(zhi)管(guan)理(li)相(xiang)(xiang)關(guan)(guan)(guan)(guan)因素(su)(su)(su)①薪(xin)酬(chou)管(guan)理(li)酒(jiu)(jiu)店(dian)(dian)以盈利為(wei)目的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)，制定(ding)(ding)和(he)實施一定(ding)(ding)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)薪(xin)酬(chou)管(guan)理(li)制度(du)，來使(shi)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)從(cong)中(zhong)(zhong)(zhong)獲得(de)滿足借此來影響(xiang)(xiang)(xiang)一定(ding)(ding)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)離(li)職(zhi)意(yi)向(xiang)。②員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)培訓(xun)定(ding)(ding)期(qi)有效(xiao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)培訓(xun)聯系(xi)(xi)著員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)對(dui)職(zhi)業(ye)(ye)(ye)生(sheng)涯(ya)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)期(qi)望和(he)規(gui)劃(hua)。不論(lun)是核(he)心員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)還(huan)是非核(he)心員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)都有積極向(xiang)上的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)理(li)想和(he)抱負，缺失(shi)科學系(xi)(xi)統(tong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)培訓(xun)會(hui)直接影響(xiang)(xiang)(xiang)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)流(liu)失(shi)率。③職(zhi)業(ye)(ye)(ye)生(sheng)涯(ya)規(gui)劃(hua)現(xian)階段員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)擇(ze)業(ye)(ye)(ye)是活(huo)動的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)動態的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)，如果酒(jiu)(jiu)店(dian)(dian)無法(fa)給(gei)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)在(zai)(zai)(zai)組(zu)(zu)(zu)織(zhi)中(zhong)(zhong)(zhong)制定(ding)(ding)科學的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)職(zhi)業(ye)(ye)(ye)生(sheng)涯(ya)規(gui)劃(hua)，員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)在(zai)(zai)(zai)自我規(gui)劃(hua)中(zhong)(zhong)(zhong)也(ye)(ye)就(jiu)不會(hui)考慮(lv)在(zai)(zai)(zai)本組(zu)(zu)(zu)織(zhi)中(zhong)(zhong)(zhong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)發展方(fang)向(xiang)，從(cong)而(er)選擇(ze)到(dao)其(qi)他組(zu)(zu)(zu)織(zhi)中(zhong)(zhong)(zhong)造成(cheng)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)流(liu)失(shi)。④企業(ye)(ye)(ye)文化明確(que)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)企業(ye)(ye)(ye)文化可(ke)以使(shi)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)獲得(de)歸(gui)屬感(gan)，并且與組(zu)(zu)(zu)織(zhi)核(he)心價值(zhi)觀和(he)目標(biao)(biao)保(bao)持一致，從(cong)而(er)加強員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)對(dui)組(zu)(zu)(zu)織(zhi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)忠誠度(du)減少員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)流(liu)失(shi)。3.個(ge)(ge)人(ren)(ren)因素(su)(su)(su)個(ge)(ge)人(ren)(ren)因素(su)(su)(su)中(zhong)(zhong)(zhong)涉及其(qi)生(sheng)活(huo)環(huan)境(jing)、家(jia)(jia)庭情(qing)況、個(ge)(ge)人(ren)(ren)職(zhi)業(ye)(ye)(ye)定(ding)(ding)位、個(ge)(ge)性(xing)特(te)點(dian)等(deng)因素(su)(su)(su)，此方(fang)面(mian)不作為(wei)本論(lun)文的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)主要(yao)研(yan)究(jiu)方(fang)向(xiang)，在(zai)(zai)(zai)此不做詳細剖析。

五、員工離職的解決方案

1.員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)度(du)(du)(du)(du)雖然我們能夠大致地解釋何為員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)度(du)(du)(du)(du)，但目(mu)前(qian)無(wu)法達(da)成一(yi)(yi)個統一(yi)(yi)的(de)(de)(de)(de)(de)(de)(de)認識(shi)，根據各位學(xue)(xue)者(zhe)(zhe)的(de)(de)(de)(de)(de)(de)(de)論(lun)(lun)證對(dui)(dui)于(yu)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)度(du)(du)(du)(du)分為有(you)條(tiao)件(jian)的(de)(de)(de)(de)(de)(de)(de)忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)和(he)無(wu)條(tiao)件(jian)的(de)(de)(de)(de)(de)(de)(de)忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)。2.員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)度(du)(du)(du)(du)的(de)(de)(de)(de)(de)(de)(de)影響因(yin)(yin)(yin)素(su)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)度(du)(du)(du)(du)是(shi)決定員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)流失率(lv)的(de)(de)(de)(de)(de)(de)(de)主(zhu)(zhu)要(yao)因(yin)(yin)(yin)素(su)之一(yi)(yi)。員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)度(du)(du)(du)(du)主(zhu)(zhu)要(yao)表現在(zai)(zai)，對(dui)(dui)企(qi)(qi)(qi)(qi)(qi)業(ye)的(de)(de)(de)(de)(de)(de)(de)認同、在(zai)(zai)企(qi)(qi)(qi)(qi)(qi)業(ye)中積極(ji)努(nu)力地工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)、維(wei)護企(qi)(qi)(qi)(qi)(qi)業(ye)的(de)(de)(de)(de)(de)(de)(de)利(li)益等多方面，企(qi)(qi)(qi)(qi)(qi)業(ye)通(tong)(tong)過提(ti)(ti)高(gao)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)主(zhu)(zhu)動忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)度(du)(du)(du)(du)達(da)到首(shou)要(yao)前(qian)提(ti)(ti)。而拋(pao)開客觀的(de)(de)(de)(de)(de)(de)(de)因(yin)(yin)(yin)素(su)企(qi)(qi)(qi)(qi)(qi)業(ye)所(suo)不能忽視的(de)(de)(de)(de)(de)(de)(de)另一(yi)(yi)個重要(yao)因(yin)(yin)(yin)素(su)便是(shi)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)滿(man)(man)意(yi)(yi)(yi)度(du)(du)(du)(du)。3.員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)滿(man)(man)意(yi)(yi)(yi)度(du)(du)(du)(du)的(de)(de)(de)(de)(de)(de)(de)定義工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)滿(man)(man)意(yi)(yi)(yi)度(du)(du)(du)(du)的(de)(de)(de)(de)(de)(de)(de)正式研(yan)究(jiu)始(shi)于(yu)Hoppock在(zai)(zai)1935年所(suo)著(zhu)的(de)(de)(de)(de)(de)(de)(de)《工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)滿(man)(man)意(yi)(yi)(yi)度(du)(du)(du)(du)》一(yi)(yi)書(shu)他首(shou)度(du)(du)(du)(du)提(ti)(ti)出了(le)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)滿(man)(man)意(yi)(yi)(yi)度(du)(du)(du)(du)的(de)(de)(de)(de)(de)(de)(de)概念，認為工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)滿(man)(man)意(yi)(yi)(yi)度(du)(du)(du)(du)是(shi)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)心理和(he)生理上(shang)，對(dui)(dui)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)環境與工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)本(ben)身的(de)(de)(de)(de)(de)(de)(de)滿(man)(man)意(yi)(yi)(yi)感(gan)受，也就(jiu)是(shi)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)對(dui)(dui)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)情景的(de)(de)(de)(de)(de)(de)(de)主(zhu)(zhu)觀反應。4.影響員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)滿(man)(man)意(yi)(yi)(yi)度(du)(du)(du)(du)的(de)(de)(de)(de)(de)(de)(de)因(yin)(yin)(yin)素(su)綜合國內(nei)外學(xue)(xue)者(zhe)(zhe)的(de)(de)(de)(de)(de)(de)(de)研(yan)究(jiu)，影響員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)滿(man)(man)意(yi)(yi)(yi)度(du)(du)(du)(du)的(de)(de)(de)(de)(de)(de)(de)主(zhu)(zhu)要(yao)因(yin)(yin)(yin)素(su)有(you)：工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)條(tiao)件(jian)、薪資報(bao)酬(chou)、工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)本(ben)身、個性特質、專業(ye)培訓、發(fa)(fa)展(zhan)機會、管理水平和(he)人際關系。5.員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)滿(man)(man)意(yi)(yi)(yi)度(du)(du)(du)(du)與忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)度(du)(du)(du)(du)的(de)(de)(de)(de)(de)(de)(de)關系員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)對(dui)(dui)企(qi)(qi)(qi)(qi)(qi)業(ye)的(de)(de)(de)(de)(de)(de)(de)滿(man)(man)意(yi)(yi)(yi)并(bing)(bing)不等于(yu)對(dui)(dui)企(qi)(qi)(qi)(qi)(qi)業(ye)忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)，真正的(de)(de)(de)(de)(de)(de)(de)忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)表現在(zai)(zai)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)在(zai)(zai)一(yi)(yi)個較(jiao)長(chang)的(de)(de)(de)(de)(de)(de)(de)時(shi)間段內(nei)努(nu)力奉(feng)獻(xian)與企(qi)(qi)(qi)(qi)(qi)業(ye)共同發(fa)(fa)展(zhan)、共同進步之上(shang)的(de)(de)(de)(de)(de)(de)(de)。即：忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)是(shi)由(you)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)自愿(yuan)提(ti)(ti)供，無(wu)法被企(qi)(qi)(qi)(qi)(qi)業(ye)強行要(yao)求，忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)的(de)(de)(de)(de)(de)(de)(de)基礎在(zai)(zai)于(yu)企(qi)(qi)(qi)(qi)(qi)業(ye)對(dui)(dui)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)來(lai)說(shuo)存在(zai)(zai)一(yi)(yi)個相對(dui)(dui)強的(de)(de)(de)(de)(de)(de)(de)認同感(gan)，員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)認同企(qi)(qi)(qi)(qi)(qi)業(ye)、認同其在(zai)(zai)企(qi)(qi)(qi)(qi)(qi)業(ye)內(nei)部的(de)(de)(de)(de)(de)(de)(de)存在(zai)(zai)感(gan)，并(bing)(bing)對(dui)(dui)企(qi)(qi)(qi)(qi)(qi)業(ye)抱有(you)良(liang)好(hao)的(de)(de)(de)(de)(de)(de)(de)期(qi)望，員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)因(yin)(yin)(yin)其良(liang)好(hao)的(de)(de)(de)(de)(de)(de)(de)期(qi)望而愿(yuan)意(yi)(yi)(yi)為企(qi)(qi)(qi)(qi)(qi)業(ye)做出一(yi)(yi)定的(de)(de)(de)(de)(de)(de)(de)犧牲(sheng)，也就(jiu)是(shi)通(tong)(tong)常意(yi)(yi)(yi)義上(shang)講的(de)(de)(de)(de)(de)(de)(de)敬業(ye)奉(feng)獻(xian)精神，但這種因(yin)(yin)(yin)良(liang)好(hao)期(qi)望而建立的(de)(de)(de)(de)(de)(de)(de)犧牲(sheng)精神或(huo)者(zhe)(zhe)說(shuo)是(shi)犧牲(sheng)的(de)(de)(de)(de)(de)(de)(de)意(yi)(yi)(yi)愿(yuan)必須要(yao)獲得(de)雙(shuang)贏(ying)的(de)(de)(de)(de)(de)(de)(de)局面，否則，員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)就(jiu)不會長(chang)久(jiu)，更無(wu)從談起(qi)。我們從這樣一(yi)(yi)個角度(du)(du)(du)(du)來(lai)說(shuo)明以上(shang)的(de)(de)(de)(de)(de)(de)(de)論(lun)(lun)點(dian)。

六、結論與討論

1.酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)流(liu)(liu)失(shi)原因(yin)(yin)結論酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)滿意(yi)度(du)(du)(du)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)影響(xiang)(xiang)因(yin)(yin)素分(fen)為：工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)本身(shen)、工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)環(huan)境、薪(xin)(xin)(xin)資待(dai)遇(yu)、團(tuan)隊關(guan)(guan)系(xi)(xi)、管理(li)模(mo)式與水平(ping)。而這些(xie)(xie)因(yin)(yin)素也(ye)(ye)會(hui)對(dui)于員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)忠誠(cheng)度(du)(du)(du)存在(zai)主要影響(xiang)(xiang)。但(dan)根(gen)(gen)據(ju)每(mei)個人(ren)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)區別也(ye)(ye)會(hui)有(you)一些(xie)(xie)需要提(ti)及的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)個人(ren)因(yin)(yin)素影響(xiang)(xiang)著忠誠(cheng)度(du)(du)(du)。如：年齡(ling)、性(xing)(xing)別、學(xue)(xue)歷、經歷、職(zhi)位(wei)、崗位(wei)級別、工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)年限(xian)等(deng)。因(yin)(yin)此(ci)，酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)滿意(yi)度(du)(du)(du)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)影響(xiang)(xiang)因(yin)(yin)素也(ye)(ye)是影響(xiang)(xiang)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)忠誠(cheng)度(du)(du)(du)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)因(yin)(yin)素，其中(zhong)(zhong)薪(xin)(xin)(xin)酬(chou)和(he)(he)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)崗位(wei)對(dui)忠誠(cheng)度(du)(du)(du)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)影響(xiang)(xiang)最為明顯。2.研究(jiu)對(dui)策本文(wen)(wen)提(ti)出了相應(ying)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)對(dui)策以(yi)(yi)提(ti)高(gao)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)忠誠(cheng)度(du)(du)(du)，從(cong)而降(jiang)低離職(zhi)率保(bao)(bao)證酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)健康長(chang)遠(yuan)發(fa)展。（1）科(ke)學(xue)(xue)系(xi)(xi)統嚴謹的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)招聘(pin)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)減少未來(lai)(lai)培(pei)養員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)忠誠(cheng)度(du)(du)(du)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)難度(du)(du)(du)，加(jia)強(qiang)(qiang)了解(jie)(jie)(jie)(jie)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)經歷和(he)(he)前單位(wei)離職(zhi)原因(yin)(yin)，充(chong)分(fen)了解(jie)(jie)(jie)(jie)應(ying)聘(pin)者(zhe)價值(zhi)取向，并(bing)(bing)結合(he)自(zi)身(shen)企(qi)業(ye)(ye)文(wen)(wen)化(hua)(hua)(hua)(hua)尋找(zhao)認(ren)同(tong)度(du)(du)(du)較高(gao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)，加(jia)深其對(dui)企(qi)業(ye)(ye)長(chang)遠(yuan)發(fa)展目(mu)標的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)理(li)解(jie)(jie)(jie)(jie)和(he)(he)認(ren)同(tong)，避免因(yin)(yin)為類似原因(yin)(yin)而流(liu)(liu)失(shi)。（2）構(gou)建(jian)(jian)企(qi)業(ye)(ye)文(wen)(wen)化(hua)(hua)(hua)(hua)樹立品牌(pai)意(yi)識企(qi)業(ye)(ye)文(wen)(wen)化(hua)(hua)(hua)(hua)具有(you)導向性(xing)(xing)和(he)(he)凝聚性(xing)(xing)，加(jia)強(qiang)(qiang)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)文(wen)(wen)化(hua)(hua)(hua)(hua)建(jian)(jian)設是企(qi)業(ye)(ye)吸引(yin)(yin)人(ren)才、留(liu)住人(ren)才的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)關(guan)(guan)鍵要素。酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)在(zai)建(jian)(jian)設企(qi)業(ye)(ye)文(wen)(wen)化(hua)(hua)(hua)(hua)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)同(tong)時(shi)也(ye)(ye)要吸引(yin)(yin)對(dui)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)企(qi)業(ye)(ye)文(wen)(wen)化(hua)(hua)(hua)(hua)認(ren)同(tong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)人(ren)才。（3）建(jian)(jian)立合(he)理(li)完(wan)善(shan)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)薪(xin)(xin)(xin)酬(chou)管理(li)制(zhi)(zhi)度(du)(du)(du)根(gen)(gen)據(ju)各項研究(jiu)發(fa)現，薪(xin)(xin)(xin)酬(chou)待(dai)遇(yu)對(dui)于員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)滿意(yi)度(du)(du)(du)影響(xiang)(xiang)最大。這也(ye)(ye)是酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)行業(ye)(ye)目(mu)前所面(mian)臨的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)現狀，介于酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)強(qiang)(qiang)度(du)(du)(du)大、時(shi)間長(chang)、休息(xi)不(bu)穩定(ding)等(deng)特(te)點(dian)，合(he)理(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)薪(xin)(xin)(xin)酬(chou)福(fu)利可(ke)以(yi)(yi)激(ji)勵員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)積極(ji)性(xing)(xing)。最終應(ying)從(cong)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)實際(ji)情況出發(fa)，制(zhi)(zhi)定(ding)科(ke)學(xue)(xue)合(he)理(li)并(bing)(bing)具有(you)競爭(zheng)力(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)薪(xin)(xin)(xin)酬(chou)制(zhi)(zhi)度(du)(du)(du)。（4）提(ti)供全面(mian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)培(pei)訓和(he)(he)學(xue)(xue)習的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)機會(hui)打(da)開員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)晉升(sheng)通(tong)道(dao)全面(mian)系(xi)(xi)統的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)培(pei)訓也(ye)(ye)是從(cong)側面(mian)給(gei)予員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)一項福(fu)利待(dai)遇(yu)，激(ji)勵員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)同(tong)時(shi)改(gai)善(shan)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)文(wen)(wen)化(hua)(hua)(hua)(hua)與檔次(ci)，并(bing)(bing)且通(tong)過學(xue)(xue)習的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)結果可(ke)以(yi)(yi)引(yin)(yin)導組織制(zhi)(zhi)訂公平(ping)公正(zheng)合(he)理(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)晉升(sheng)機制(zhi)(zhi)，一定(ding)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)升(sheng)職(zhi)空間可(ke)以(yi)(yi)刺激(ji)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)積極(ji)性(xing)(xing)并(bing)(bing)且可(ke)以(yi)(yi)將自(zi)身(shen)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)發(fa)展與酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)未來(lai)(lai)結合(he)起來(lai)(lai)，得到更好的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)對(dui)生活和(he)(he)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)期望值(zhi)。（5）關(guan)(guan)注員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)個性(xing)(xing)，加(jia)強(qiang)(qiang)內部(bu)溝(gou)通(tong)。關(guan)(guan)于每(mei)個人(ren)個性(xing)(xing)特(te)點(dian)雖然(ran)無(wu)法(fa)直接(jie)有(you)效地預計(ji)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)流(liu)(liu)失(shi)，但(dan)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)對(dui)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)本身(shen)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)興趣、挑戰性(xing)(xing)、成就感、壓(ya)力(li)感受是受自(zi)身(shen)性(xing)(xing)格提(ti)點(dian)決(jue)定(ding)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)，而這些(xie)(xie)因(yin)(yin)素也(ye)(ye)是影響(xiang)(xiang)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)忠誠(cheng)度(du)(du)(du)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)部(bu)分(fen)因(yin)(yin)素。在(zai)了解(jie)(jie)(jie)(jie)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)個性(xing)(xing)基(ji)礎上還(huan)可(ke)以(yi)(yi)通(tong)過溝(gou)通(tong)構(gou)建(jian)(jian)和(he)(he)諧的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)團(tuan)隊氛圍，畢竟(jing)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)作(zuo)(zuo)(zuo)為一個資源整體，同(tong)時(shi)意(yi)識要給(gei)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)團(tuan)體，團(tuan)隊中(zhong)(zhong)每(mei)一個人(ren)因(yin)(yin)其性(xing)(xing)格特(te)點(dian)，會(hui)對(dui)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)產生不(bu)同(tong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)理(li)解(jie)(jie)(jie)(jie)和(he)(he)不(bu)同(tong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)觀念(nian)。只(zhi)有(you)在(zai)互相理(li)解(jie)(jie)(jie)(jie)，有(you)效溝(gou)通(tong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)基(ji)礎上才能保(bao)(bao)證高(gao)質量的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)環(huan)境，從(cong)而保(bao)(bao)證酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)留(liu)住寶貴的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)人(ren)力(li)資源。

七、結束語

酒店(dian)(dian)是(shi)提倡以人為(wei)本的行業，不光(guang)是(shi)對于顧客或(huo)是(shi)員(yuan)(yuan)工，酒店(dian)(dian)方在(zai)銷售(shou)高級服(fu)務的同(tong)時(shi)也要關注提供這些專業服(fu)務的員(yuan)(yuan)工，只有真正地(di)理解員(yuan)(yuan)工的需(xu)求(qiu)與實際情況，才能不斷地(di)提高員(yuan)(yuan)工素質(zhi)，留住核心員(yuan)(yuan)工，保證高質(zhi)量發展，從而在(zai)行業中(zhong)獲(huo)得有利的競(jing)爭力，帶動整個行業共同(tong)進步。

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作(zuo)者(zhe)：盧嘉 單(dan)位：揚州中(zhong)瑞酒店(dian)職業學(xue)院